Here are all the details you need to know about how your order makes its way to you.
We aim to process orders placed before 12pm Monday - Friday (excluding Bank Holidays) the same day, but typically all orders go out the next business day. All orders placed on a weekend are shipped on Monday.
You will receive a shipping confirmation email when your order has been dispatched so please ensure all your contact details are entered correctly when placing your order.
Any adjustments post shipping may incur an additional charge which you will be liable to pay for.
All orders are posted with An Post (Standard Option), Fastway (Courier Tracking Option) & UPS (Courier Tracking Option). If you choose the courier tracking option, you will be sent a tracking number included in your shipping confirmation email. To track your courier order (the tracking ID will only contain numbers) - Click Here
Unfortunately, it is not possible to make any amendments to your order once your order has been placed.
Any items purchased with a pre-order item will not dispatch until the pre-order dispatch date.
Ireland & Northern Ireland : 1-3 Working Days
Great Britain : 3-5 Working Days
Rest of Europe : 5-7 Working Days
Rest of World: 5-10 Workings Days
*Nonna Diary is not responsible for any items that are lost via the standard postal service. If you have concerns about using standard post please opt for the traceable shipping option. By placing your order you are agreeing to these terms & conditions.
*Typically international orders take 1-2 weeks to arrive after dispatch but can take up to 4-6 weeks due to customs. We hope your package arrives as quickly as possible. If you have not received it after 4 weeks please let us know and we will follow it up on your behalf.
Ireland & Northern Ireland : 1-2 Working Days
Great Britain : 3 Working Days
If you want to have your order in your hands ASAP, please contact us directly and we would be happy to provide a quote for express shipping.
The postage is calculated at checkout by weight as our products vary in size and weight. Shipping costs begin at €2.80 (Standard Option) and €5.00 (Courier Option).
For the most accurate shipping costs, add the products to basket and enter your postcode on the checkout page. Our system will calculate your costs and display the total price to pay.
Customs & Import Duties
The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. You will be responsible for these costs incurred for custom charges when you receive your order. If you do not accept your parcel, your items will be returned back to us. You will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.
Should you need to return an item, please see our returns policy
If you wish to get in contact with a certain shipping query please contact firstname.lastname@example.org